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Above rates are not
valid during Diwali, Christmas and New Year. Peak
season surcharge will be applicable as per the individual hotel policy.
1)
Check-in time is 13:00 hrs. / Check-out time is 11:00 hrs.
2) If
arrival of guest is by train at NJP Railway Station, please be informed that
our executive will be there to receive the guest at the old exit gate (near
enquiry counter) or on arrival at Bagdogra Airport our executive will be there
with the PLA - CARD at Exit Gate on the Airport.
3) The
tourism infrastructure in Sikkim & Darjeeling is not very developed and one
should not expect or compare it with the standards of plains & other developed
destinations, there is always scarcity of water and power in the region and so
you would come across situation like water (hot) being supplied on time - basis
morning & evening.
4) In
north Sikkim & Dooars, hotels are available with basic amenities.
5) The
guest should always keep their cool with the drivers as they are not tourism
educated and come from different remote villages.
6) As
there is shortage of space for car parking in the entire Sikkim &
Darjeeling region - guest will have to wait at the Lobby on time for the
vehicle to start their sightseeing / transfers.
7) We
would appreciate, if the guest does not lend their ears to the drivers as most
of the time they misguide the passengers. In such instances we would request
them to contact our executive.
8) On
arrival of guests we will provide them with local contact numbers of our
executive, who will handle the entire operation.
9) As
most of the services are on point to point basis, it is obvious that the
drivers would also keep changing. Keeping this in mind please ensure that you
do not leave your belongings in the vehicle as there is very little possibility
of getting them back.
10) In
this sector, the same vehicles will not be provided for the whole tour, it will
be changed sector-wise. So we request you to inform the same to your guest.
Always check your baggage before you leave the vehicle.
11) If
any tourist spot which falls on closing day is not completed & if they want
to do the same on next day then they have to pay the extra cost for the
vehicle.
12) If
guests want any changes in their sightseeing schedule they should be informed
to our executive the previous day of the scheduled program before 06:00 pm,
after that no changes are allowed. If the guest informs after 05:00 pm, it will
be considered as a cancellation with no refund or guest will have to pay an
extra cost for the re-scheduled sightseeing.
13)
Please inform your guest to maintain the timing for the sightseeing / transfers
which will be informed by our executive. Mainly in Gangtok, vehicle will not be
allowed to be parked at the hotel but at the parking stand. Once our vehicle
leaves the hotel area without picking up the guests & come back at parking
stand then guest must have to arrange their own to reach the parking stand.
14) Room heater
available with an extra cost have to be bourne by the guest directly (Except at
Premium & Luxury Packages).
15) Due
to shortage of power, the guest sometimes may have to bear it with candle
light.
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