1.Check-in
time at Hotel will be 1400 Hrs & Check-out time will be 1100 Hrs. All
the bookings are non-transferable & all in-house hotel rules will be
effective during your stay. As imposed by the Government Valid photo ID
for all members staying at the hotel is mandatory.
2.For
Extra Person Sharing the Room & Child with Extra Bed, almost all the hotel
of our area provides MATTRESS and ROLL OVERS as a supplement to Extra Bed.
3.In
our area almost all the hotels do not have lift, so you will
have to climb stairs to reach the rooms. Incase any of you have problems with
blood pressure, breathing, knee & heart or if you cannot climb the
higher floors, we will request you to report this problem immediately so that
we are careful in assigning Hotels which will be more convenient than the
ones quoted/reserved for you.
4.In a
hilly area scarcity of water & electricity is a natural phenomenon.
Everybody buys water for their day-to-day needs & have learnt to live even
without electricity. In case of Load Shading, kindly bear with such
situation. To overcome the water crisis certain hotels have fixed schedule for
supplying hot & cold water. We strongly regret the inconvenience.
5.Hotel
have system of providing room heater on request & extra payment. This
payment is not included in the cost & the you will have to settle it
directly with the hotels before check-out. The charge varies from INR 150.00 to
INR 200.00 per room per night.
6.The
vehicle used will not be at disposal and will be exclusively used for
the group as per the itinerary only (on point to point basis). It will
change sector wise.
7.As
the area is backward & due to unwritten syndicate rules your vehicle
& drivers will change for every transfer & sightseeing. These
drivers come from remote places and are not educated in tourism etiquette and
some of them do not know how to speak & behave. Kindly request the guest to
be soft & gentle with their drivers.
8.Often
in past guests like you, have been misguided by such drivers. We would like to
inform you not to listen to such people & reconfirm whatever they say with
your File Handling Executive (FHE).
9.As
the vehicles & drivers change always we will request you to be very careful
with personal belongings. Once left in the vehicle there is almost nil or
little chance of getting them back.
10.Certain sightseeing is totally controlled by the syndicate and we do not
have any say over such services. We will request you to bear with such
uncalculated situations. Their FHE will guide you on such services e.g. Tshangu Lake, Nathula, packages to North Sikkim etc. Especially while using such services
you will have to be gentle in dealing with the drivers as due to lack of their
exposure to the tourism industry & practices they sometimes tend to get
annoyed and may misbehave.
11.Since Nathula is a restricted area and gets sealed, without any notice, for
security reasons. In such case your tour will only be till Tshangu Lake and there will be no refund for unutilized services.
12.Due
to shortage in space for parking, please be informed that you will have to be
ready on time & wait in the lobby. Due to uncalculated situations the
vehicle reporting may get delayed. We will request you to bear with us and as
soon as vehicle arrives you will have to get in, within few seconds, before the
policeman blow his whistle.
13.Due
to vehicle-parking difficulty in the whole area, most of the areas are
restricted to entry of vehicle & specific time is allotted for entries.
Kindly follow the time strictly as given to you. Incase of delays the vehicle
will have to leave the hotel area without you & get parked in a parking
area. In such a case, you will have to be transferred in a Maruti Van FOR WHICH
THE COST WILL HAVE TO BE BORNE BY YOU & WILL HAVE TO BE COLLECTED DIRECTLY
FROM YOU.
14.Due
to specified time for entry many of times your connecting destination vehicle
may not be allowed to enter the town / hotel area. Under such circumstances you
will be transferred from stand to the hotel in Maruti Vans for which the driver
of your connecting vehicle will make the payment.
15.The
area is backward but rich in Nature and the facilities available cannot be
matched to those available in the Plains and other developed destinations. We
strongly regret this constraint of the area.
16.Please note that our Executive will hold placard as advised by you, just
outside the only exit gate of Bagdogra Airport.
17.Incase you are arriving at NJP Railway station which has 03 entry & exit
gate, please be informed that you will be meeting our Office Executive at the
old exit gate (which happens to be the main gate which houses
the Army Counter) holding placard in you name / or as advised by you.
18.Sikkim & Darjeeling is a hilly area & change is weather is a regular
feature. It is advisable that light layer clothing should be carried always. In
winters it is advisable to carry heavy woolens.
19.Landslide is a common occurrence in hilly areas. EXPENSES INCURRED FOR
DIVERSION, DUE TO THIS OR ANY OTHER REASONS WILL BE COLLECTED DIRECTLY AS PER
ACTUAL EXPENDITURE INCURRED.
20.Kindly
be informed that we make contingency plans so that the sightseeing
points do not fall on a closing day. Incase due to inevitable situation if the
sightseeing falls on a closing day, it will have to be left out & cannot be
carried forward to the next day. If you are taking the left out tour on
the next day they will have to pay the extra against the vehicle charges as
advised by the File Handling Executive (FHE).
21.People
with knees, heart & blood pressure problem & having children below 05
years should avoid going to Nathula, Gurudongmar & Yumosomdong (Zero Point)
as it could be of high risk & medical facility are also very poor.
22.High
Mountains sightseeing like Tshangu Lake, Yumthang Excursion, Gurudongmar
Excursion has to start early in the morning so that you come back early.
This is designed for your security as in the afternoon the weather gets cloudy
& foggy throughout the year.
23.Due
to non availability of night life the whole area goes to bed early & wakes
up early. We request you to go to bed on time so that next day you can start
your tour early.
24.People
availing the services to Nathula, Tshangu Lake & North Sikkim (Lachung,
Yumthang Excursion, Yumosomdong (Zero Point), Katau, Lachen, Chopta
Valley & Gurudongmar Excursion) are requested to bring along with them
: a) 04 passport size photograph of each member traveling whether Adult or
Children with their name written behind each photograph. B) Photo ID proof
in original of each member traveling whether Adult or Children. C) A list
mentioning the Name Age & Gender of all traveler family wise. Also note
that incase of more than one family traveling together, please segregate the
photograph & the photo copy of the Photo ID, family wise in a separate
envelope. The smaller envelope holding the details family wise will have to be
put together into bigger envelope for all families and then sealed with UD
Number written on top. For North Sikkim it should be a separate envelope
& for Tshangu Lake it should be a separate envelope. After reaching
Gangtok this document has to be handed over at the hotel counter & the
information on doing has to be passed over the telephone to the FHE.
25.There will be no refund of any unutilized service
in part or in full what so ever may be the reason.
